At Shake That Weight LTD, we are committed to your satisfaction and adhere to EU distance selling regulations. This policy outlines your rights and our procedures.
Non-perishable items such as shaker bottles and fitness equipment can be returned within 30 days, provided they are in "as new" condition (unused, undamaged, and in original packaging).
Worn, used or damaged goods will not be refunded.
We back every order with a 30-day flavour guarantee — love it, or we'll give your money back.
Shakes, meals, snacks and bars aren't covered by the standard cooling-off period, but can be returned under this guarantee if the pack is unopened. Our shakes and meals are supplied in sealed packs of 10 sachets — once a pack is opened, the individual sachets inside can't be returned, even if some are unused. Opened packs can only be returned if found faulty.
If your order contains more than one pack, this applies per pack rather than to the whole order — for example, if you order two packs of shakes and open one, we can accept the other pack back as long as it's still sealed, but we can't accept the remaining sachets from the opened pack.
We can only accept returns on unopened, sealed packs — we're unable to accept part-used packs or individual sachets.
How you cancel depends on whether your order has already been packed and handed to the courier.
If you wish to cancel the order before it's marked as "packed", please follow the section below, titled "Modifying / reporting an error with an order", after which your payment will be refunded in full to your chosen payment method.
If the order has already been packed and dispatched to the courier, this will not be possible. Notify us of your intention to cancel within 14 days of receiving the goods. You can do this by contacting our customer service team via our contact form, phone or email, found here.
What a return costs you, and the two steps to get one started.
If you cancel your order and return the goods, you will typically bear the cost of returning the items.
Your refund will include the cost of standard postage to deliver the goods to you, unfortunately any extra charges for premium or express shipping are not covered.
Please ensure you put a note inside with your name, order number and RMA number, otherwise your return cannot be processed.
Please note: Although we process refunds as fast as possible, your bank can take 5-7 working days to return the money to your account.
If you need to modify or report an error with your order, you can make changes yourself up until the point that your order is marked as "packed."
After this point, unfortunately, no further modifications can be made by yourself and you will need to notify our customer service team here, who will be happy to assist you.
If you cannot remember your password, you can use the "login with phone (sms)" option or select "email me a login link" for assistance.
To cancel your order, click the "cancel" button next to the relevant order. A full refund will be issued upon cancellation.
If you wish to make changes to your order or shipping address, click the "edit" button. Please note that this action will cancel your original order and issue a refund.
The original order will then be loaded into your basket, allowing you to make the necessary changes and proceed to checkout again.
Important reminder! When reordering, please double-check that all details, including any coupons or shipping methods you previously selected, have been re-selected to avoid further issues.
For any questions about this policy or your rights, please reach out to us here.
Thank you for shopping with Shake That Weight LTD. We appreciate your trust in us and are here to help ensure your satisfaction!
